Reservation: Any maintenance and allocation of space (rooms, suites, apartments, etc.) for a certain period of time in the hotel, is called a reservation.
Reservation applicant: a person who, in person or on behalf of another person, by direct reference or in writing by sending a letter, fax or through internet facilities and website Request room reservation for specified period of time.
Reservation acceptor: The hotel manager or his/her legal representative who is allowed to make a reservation at the hotel and is responsible and authorized to approve or sign the reservation form.
Subject of reservation: is the place where the guest will stay in tourist (accommodation) facilities; includes rooms, suites, apartments and… specified in the applicant’s reservation request.
Booking time and duration: The date of arrival of the guest, which starts after 15:00 on the day of arrival and will continue until 12 o’clock on the day of departure.
Reservation amount (prepayment): Accommodation will be paid as an advance on account and is usually equivalent to one night’s stay which must be deposited by the applicant in the hotel account and its receipt for issuing a reservation form to the hotel reservation department fax or delivery.
Voucher (booking confirmation): Any written confirmation or electronic receipt delivered by the booking recipient to the booking person (print, email and SMS) is called a voucher which must be sealed by the hotel or through the official electronic channels of the hotel and all the details of the reservation, including the subject of the reservation, the name of the guest, the prepayment amount, the date of arrival and departure, and… are mentioned in it and have a number and date.

After submitting the initial request and announcing the prepayment amount by the hotel, the applicant must deposit money into the hotel bank account within the specified time and Fax or email the deposit slip or bank transfer (including cash deposit to account, card-to-card transfer in Shetab network or online payment) to the hotel contact number. hotel will be obliged after receiving the image of the bank receipt (or receive electronic banking confirmation) and make reservations, confirm the amount of the remittance received or deposit receipt and present the booking confirmation form to the guest. reservations without prepayment or without official correspondence and hotel approval are invalid and the hotel will not be responsible for it.
After submitting the initial request and announcing the prepayment amount by the hotel, the applicant must deposit money into the hotel bank account within the specified time and Fax or email the deposit slip or bank transfer (including cash deposit to account, card-to-card transfer in Shetab network or online payment) to the hotel contact number. hotel will be obliged after receiving the image of the bank receipt (or receive electronic banking confirmation) and make reservations, confirm the amount of the remittance received or deposit receipt and present the booking confirmation form to the guest. reservations without prepayment or without official correspondence and hotel approval are invalid and the hotel will not be responsible for it.
Equivalent to the regulations of the Cultural Heritage, Handicrafts and Tourism Organization Persons under 2 years of age (Toddlers) are exempt from paying any fees, People between 2 and 6 years old are considered child and for children, the cost is calculated as half price and for people over 6 years old, the cost will be fully calculated.
9% VAT is added to hotel rates, If the tax rate increased, difference in the rate will be received.

heck-in time is not a criterion and the time to leave the room is before 12 noon and the room is delivered after 3 pm. upon arrival at the hotel, the guest must present the booking confirmation form and the original receipt or bank transfer (printed or electronic) to the receptionist. Having a photo ID of guests and companions is mandatory at the time of arrival and stay and observing Islamic etiquette and hotel regulations.

If the guest arrives before 3 pm, the hotel will not be obliged to provide a room and only if the room is empty can have the necessary cooperation.

The hotel has no responsibility for the direction, floor, color or design of the room and the room number is determined by the reception when the guest enters the hotel.

If people stay more than the specified capacity of each room, it includes paying extra and is not subject to receiving extra bed or service.

If people stay more than the specified capacity of each room, it includes paying extra and is not subject to receiving extra bed or service.

Change of residence date, rename the booker and cancel reservation, from the moment of booking confirmation until 18:00 the day before arrival eligible to damage equivalent to 15% of the cost of the first night accommodation in the number of rooms booked and from 18:00 onwards its equal to the cost of the first night and the number of rooms that booked.

If the reservation is canceled by the hotel for the following reasons, all funds received from the guest will be refunded to her at no cost (Without diminishing): Government security reasons, Lack of hotel service due to emergency situation such as power outages, fire and others or being blacklisted.

The hotel only keeps the room empty on the date of booking and if the guest does not visit by 12 o’clock the next day, the reservation is canceled and the cost will be deducted equal to one full night depending on the number of rooms booked.

If after booking, the rates for rooms and services requested at the hotel change the booker is obliged to pay the difference.

If you want to make a reservation for Kuwaiti guests, call 051-38038 or the reservation is not valid.

According to the Charter of Tourist Rights “If the guest after booking and staying in the hotel, for any reason cancels his/her booking and evacuate the room earlier than the announced departure date, The cost of one night stay will be calculated for each room and will be deducted from the prepayment amount.